Reservation, Cancellation, No-show and Refund Policy
Last updated: August 2026
1. Request and confirmation
The form and WhatsApp register a request only. A booking is confirmed when our team expressly confirms it and, where applicable, identifies the deposit payment.
2. Groups and events
Groups, birthdays, and corporate events may have a deposit, minimum spend, menu, duration, and specific conditions set out in a proposal accepted by the customer.
3. Cancellation
For bookings without a deposit, please notify us at least 2 hours in advance. For groups and events, the deadlines and terms stated in the proposal and confirmation apply.
4. Late arrival and no-show
Tolerance and table holding depend on demand and will be stated in the confirmation. In case of a no-show, a deposit may be retained under the previously accepted conditions.
5. Refunds
When due, refunds follow the accepted terms and are preferably processed through the original payment method, subject to the payment provider's timelines.
6. Contact
To change or cancel a booking, contact us on WhatsApp at +55 21 99384-0692 and provide your reference number or booking name.